Terms of Service
Last Updated:
These Terms of Use (the
“Terms” or “Agreement”) set forth the terms and conditions under which
individuals residing in the United States may use the homeAlign Site and/or the
homeAlign, LLC d/b/a healthAlign Services (described below). Certain healthAlign
Services are subject to additional policies, rules and terms and conditions,
which are set forth in the printed or online Service materials relating to
those Services (“Additional Terms”).
- Please
read these Terms and any applicable Additional Terms before using the Site
or the Services. By using the Site or the Services, you hereby represent,
warrant, understand, agree to and accept these Terms and any applicable
Additional Terms in their entirety whether or not you register as a user
of the Site or Services (“Registered Users”).
- These
Terms include the healthAlign Privacy Policy, which is incorporated
herein. If you object to anything in these Terms, the Privacy Policy or
any applicable Additional Terms, do not use the Site or the Services.
- These
Terms, including the Privacy Policy, are subject to change by healthAlign at
any time. We will notify you about significant changes in these Terms by prompting
Site users at login, sending a notice to the email address registered in
your account, or by placing a prominent notice on our Site, so that you
can choose whether to continue using our Services. Significant changes
will go into effect no less than 30 days after we notify you. Nonmaterial
changes or clarifications will take effect immediately upon posting of the
updated Terms on our Site. You should periodically check the healthAlign
terms of use for updates. Additional Terms are also subject to change
by healthAlign at any time and take effect immediately upon publishing.
Any use of the Site or the Services by you after the effective date of any
changes will constitute your acceptance of such changes. These Terms
supersede all prior versions of the Terms and all other agreements and
understandings between you and healthAlign with respect to the subject
matter in these Terms.
For purposes of these
Terms, and except to the extent expressly excluded below, the “Site” shall
mean www.myhealthalign.com, www.healthalignco.com, www.myhomealign.com,
and any other websites, web pages, mobile applications and mobile websites
operated by healthAlign (“we”) in the United States and the “Services” shall
mean any of the various services that healthAlign provides through the Site or
any other channels, including without limitation, over the telephone.
1
Description of healthAlign
healthAlign, a The Helper Bees
company, helps health plans manage the full range of services into the home.
Through its cloud-based homeAlign™ application, the company automates the
workflows of in-home services, helps guarantee fulfillment through a nationwide
network of credentialed in-home service providers, and creates a marketplace
where providers are rewarded based on past performance and rates. healthAlign
also helps plans normalize data from the home to support improved allocation of
home-based resources.
2
Limitations of our Services
We offer
Services to help our users coordinate and provide in-home services and
supports.
- We are not an employment agency, and we do not secure or
procure employees for any in-home services, nor do we secure or procure
opportunities for employment for any Provider personnel.
- We do not control, monitor, supervise, or oversee the quality,
timing, hours, pay, legality, or any other aspect of services delivered by
Provider personnel.
- We do not provide any medical, diagnostic, treatment or
clinical service or engage in any conduct that requires a professional
license.
3
User Responsibilities
3.1
ELIGIBILITY
By requesting
to use, registering to use and/or using the Site or the Services, you represent
and warrant that you have the right, authority, and capacity to enter into
these Terms and you commit to abide by all of the terms and conditions hereof.
You also represent and warrant that you meet the following eligibility
criteria:
- You intend to use the Site and Services solely for the purpose
of providing in-home services and supports to healthAlign clients.
- Our Services are available only to individuals who are
eighteen (18) years of age or older. If you do not meet this age
requirement, do not register to use the Site or Services.
- The Site and the Services are currently available only to
individuals who reside legally in the United States or the territory of
Puerto Rico.
- You must not be a competitor of healthAlign or using our
Services for reasons that are in competition with healthAlign.
- You have been credentialed and contracted by healthAlign to
provide in-home services and supports to healthAlign clients.
3.2
REPRESENTATIONS AND WARRANTIES
By requesting to use,
registering to use and/or using the Site or the Services, you represent and
warrant that you have the right, authority and capacity to enter into these
Terms and you commit to abide by all of the terms and conditions hereof. You
also represent and warrant that you meet the eligibility criteria set forth in
Section 3.1 above.
4
Rules for User Conduct and Use of Services
4.1
REGISTRATION, POSTING, AND CONTENT RESTRICTIONS
The following rules
pertain to “Content”, defined as any communications, images, sounds, videos,
and all the material, data, and information that you upload or transmit through
the Site or Services, or that other users upload or transmit, including without
limitation any content, messages, photos, audios, videos, reviews or profiles
that you publish or display (hereinafter, “post”). By transmitting and
submitting any Content while using our Service, you agree, represent and
warrant as follows:
- You
are responsible for providing accurate, current and complete information
in connection with your registration for use of the Site and the Services.
- You
will register your account in your own legal name..
- All
Content you post will be in English as the Site and Services are not
currently supported in any other languages.
- You
are solely responsible for any Content that you post on the Site, or
transmit to other users of the Site. You will not post on the Site, or
transmit to other users, any defamatory, inaccurate, abusive, obscene,
profane, offensive, sexually oriented, threatening, harassing, defamatory,
racially offensive, or illegal material, or any material that infringes or
violates another party’s rights (including, but not limited to,
intellectual property rights, and rights of privacy and publicity), or
advocate, promote or assist any unlawful act such as (by way of example
only) copyright infringement or computer misuse, or give the impression
that any Content emanates from healthAlign where this is not the case. You
will not provide inaccurate, misleading, defamatory or false information
to healthAlign or to any other user of the Site, and all opinions stated
as part of Content must be genuinely held. Without limiting the foregoing,
you represent and warrant to us that you have the right and authority to
post all information you post about yourself or others.
- You
understand and agree that healthAlign may, in its sole discretion, review
and delete any Content, in each case in whole or in part, that in the sole
judgment of healthAlign violates these Terms or which healthAlign determines
in its sole discretion might be offensive, illegal, or that might violate
the rights, harm, or threaten the safety of users of the Site or others.
- You
have the right, and hereby grant, to healthAlign, its Affiliates,
licensees and successors, an irrevocable, perpetual, non-exclusive, fully
paid-up, transferable, worldwide license to use, copy, perform, display,
reproduce, adapt, modify and distribute your Content and to prepare
derivative works of, or incorporate into other works, such Content, and to
grant and authorize sublicenses of the foregoing. You further represent
and warrant that public posting and use of your Content by healthAlign
will not infringe or violate the rights of any third party.
- Your
use of the Service, including but not limited to the Content you post on
the Service, must be in accordance with any and all applicable laws and
regulations.
- healthAlign
is not responsible for any claims relating to any inaccurate, untimely or
incomplete information provided by users of the Site.
- We
welcome your feedback and questions about the Site and Services. However,
you agree that any comments, ideas, messages, questions, suggestions, or
other communications you send to us or share with us through any channel
(including, without limitation, the Site, email, telephone, surveys, and
our social media accounts) shall be and remain the exclusive property of healthAlign
and we may use all such communications, all without notice to, consent
from, or compensation to you.
- Opinions,
advice, statements, offers, or other information or content made available
on the Site or through the Service, but not directly by healthAlign, are
those of their respective authors. Such authors are solely responsible for
such content. healthAlign does not: (i) guarantee the accuracy,
completeness, or usefulness of any information on the Site or available
through the Service, or (ii) adopt, endorse or accept responsibility for
the accuracy or reliability of any opinion, advice, or statement made by
any party that appears on the Site or through the Service. Under no
circumstances will healthAlign or its Affiliates be responsible for any
loss or damage resulting from: a) your reliance on information or other
content posted on the Site or transmitted to or by any user of the Site or
Service; or b) reviews or comments made about you on the Site by other
users.
You agree that healthAlign
has no obligation to remove any reviews or other information posted on the Site
about you or any other person or entity. If you disagree with a review, you may
post one rebuttal to the review, provided your rebuttal complies with these
Terms. You may not terminate your registration and re-register in order to
prevent a review from being associated with your account. The author of a
review can always remove or request removal of a review they have written.
To the maximum extent
permitted by law, healthAlign disclaims any liability whatsoever for any
misstatements and/or misrepresentations made by any users of the site. Users
hereby represent, understand and agree to hold healthAlign harmless for any
misstatements and/or misrepresentations made by or on behalf of them on this
site or in any other venue.
4.2
PROHIBITED USES
By using the Site or
Services of healthAlign, you agree that you will not under any circumstances:
- use
the Site, Services, or any information contained therein in any way that
is abusive, threatening, obscene, defamatory, libelous, or racially,
sexually, religiously, or otherwise objectionable and offensive;
- use
the Site or Services for any unlawful purpose, for any purpose not
expressly intended by healthAlign or for the promotion of illegal
activities;
- attempt
to, or harass, abuse or harm another person or group;
- use
another user’s homeAlign™ account;
- provide
false or inaccurate information when registering an account on homeAlign™,
using the Services or communicating with other Registered Users;
- attempt
to re-register with homeAlign™ if we have terminated your account for any
or no reason or terminate your registration and re-register in order to
prevent a review from being associated with your account;
- interfere
or attempt to interfere with the proper functioning of healthAlign’s Services;
- make
any automated use of the system, or take any action that we deem to impose
or to potentially impose an unreasonable or disproportionately large load
on our servers or network infrastructure;
- bypass
any robot exclusion headers or other measures we take to restrict access
to the Service or use any software, technology, or device to scrape,
spider, or crawl the Service or harvest or manipulate data;
- use
the communication systems provided by or contacts made on homeAlign™ for
any commercial solicitation purposes;
- publish
or link to malicious content intended to damage or disrupt another user’s
browser or computer.
Should healthAlign find
that you violated any terms stated herein, healthAlign reserves the right, at
its sole discretion, to immediately terminate your use of the Site and
Services. By using the Site and/or Services, you agree that healthAlign may
assess, and you will be obligated to pay, a $10,000 daily penalty for scraping,
either in a manual or automatic manner, including but not limited to, names,
addresses, phone numbers, or email addresses, copying copyrighted text, or
otherwise mis-using or mis-appropriating Site content, including but not
limited to, use on a “mirrored”, competitive, or third party site. This fee
shall be in addition to any other rights healthAlign may have under these Terms
or applicable law.
Further, in order to
protect the integrity of the Site and the Services, healthAlign reserves the
right at any time in its sole discretion to block users from certain IP
addresses from accessing the Site.
5
Termination of Registration
Should healthAlign determine
that you are not eligible to use the Services, have violated any terms stated
herein or in any of the Additional Terms, are not suitable for participation as
a Registered User, or have mis-used or mis-appropriated Site content, including
but not limited to use on a “mirrored,” competitive, or third-party site, healthAlign
reserves the right, at its sole discretion, to immediately terminate your
access to all or part of the healthAlign Site and/or Services, to remove your
profile and/or any content posted by or about you from the Site, and/or to
terminate your registration in homeAlign™, with or without notice. Upon
termination, healthAlign shall be under no obligation to provide you with a
copy of any content posted by or about you on the Site.
In any event, healthAlign
also reserves the right, in its sole discretion, to terminate your access to
all or part of the healthAlign Site and/or Services, to remove your profile
and/or any content posted by or about you from the Site, and/or to terminate
your registration in healthAlign, for any reason or no reason, with or without
notice. If we terminate your registration, we have no obligation to notify you
of the reason, if any, for your termination.
Following any
termination of any individual’s use of the Site or the Services, healthAlign reserves
the right to send a notice thereof to other Registered Users with whom we
believe the individual has corresponded.
Our decision to
terminate an individual’s registration and/or to notify other Registered Users
with whom we believe the individual has corresponded does not constitute and
should not be interpreted or used as information bearing on, the individual’s
character, general reputation, personal characteristics, or mode of living.
6
Privacy
healthAlign will only
use the information you provide on the Site or via other channels in accordance
with our Privacy Policy. For more information, see our full Privacy
Policy, the terms of which are incorporated herein.
7
Links To External Sites
Links from the Site to
external sites (including external sites that are framed by healthAlign) or
inclusion of advertisements do not constitute an endorsement by healthAlign of
such sites or the content, products, advertising and other materials presented
on such sites or of the products and services that are the subject of such advertisements
but are for users’ reference and convenience.
Users access them at
their own risk. It is the responsibility of the user to evaluate the content
and usefulness of the information obtained from other sites. healthAlign does
not control such sites and is not responsible for their content. Just because healthAlign
has hyperlinks to such sites does not mean that healthAlign endorses any of the
material on such sites or has any association with their operators.
Users further
acknowledge that use of any site controlled, owned, or operated by third
parties is governed by the terms and conditions of use for those sites, and not
by healthAlign Terms of Use and Privacy Policy. healthAlign expressly disclaims
any liability derived from the use and/or viewing of links that may appear on
this Site. All users hereby agree to hold healthAlign harmless from any
liability that may result from the use of links that may appear on the Site.
8
Release of Liability for Conduct and Disputes
We are not an employer
of Provider personnel. Any issues concerning the conduct of a Provider’s
personnel including, without limitation, the services received by a a
healthAlign client or member of a healthAlign client’s insurance program, must
be resolved directly by the Provider and their personnel. healthAlign will not
be held responsible and expressly disclaims any liability whatsoever for any
claims, demands or damages direct or indirect of every kind and nature, known
and unknown, suspected and unsuspected, disclosed and undisclosed, arising out
of or in any way connected with such issues. By using this Site or our
Services, you hereby represent, understand, and expressly agree to hold healthAlign
harmless for any claim or controversy that may arise from any disputes between
you and any Client, Client Member, Provider personnel or other user(s) of the
Site.
9
Age Restrictions
homeAlign™ is intended
for people 18. healthAlign will not knowingly collect any information from
individuals under 18. Should we determine that you do not meet the age
requirements for using our Site or Services, your registration will be
terminated.
10
Disclaimers; Limitations; Waivers; Indemnification
10.1 NO WARRANTY
The information and
materials contained on the Site, including text, graphics, information, links
or other items are provided “as is,” “as available.” Further, opinions, advice,
statements, offers, or other information or content made available through the
Services, but not directly by healthAlign, are those of their respective
authors, and should not necessarily be relied upon. Such authors are solely
responsible for such content. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, healthAlign DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY
OR COMPLETENESS OF THIS INFORMATION AND MATERIALS; (2) ADOPT, ENDORSE OR ACCEPT
RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR
STATEMENT MADE BY ANY PARTY OTHER THAN healthAlign; (3) WARRANT THAT
YOUR USE OF THE SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES,
UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR
THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; OR (4) GIVE ANY WARRANTIES
OF FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, healthAlign EXPRESSLY
EXCLUDES ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE
IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY AND DISCLAIMS LIABILITY FOR
ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS.
IN ADDITION AND WITHOUT
LIMITING THE FOREGOING, healthAlign MAKES NO REPRESENTATION OR WARRANTIES OF
ANY KIND WHETHER EXPRESS OR IMPLIED REGARDING THE SUITABILITY OF ANY USER OF
OUR SITE TO PROVIDE SERVICES OR TO UTILIZE THE SERVICES.
10.2 ASSUMPTION OF RISK
You assume all risk
when using the Site and the Services, including but not limited to all the
risks associated with any online or offline interactions with users of the Site
or the Services. You agree to take all necessary precautions when interacting
with other site visitors or Registered Users.
10.3 LIMITATION OF
LIABILITY
Incidental Damages and
Aggregate Liability. In no event will healthAlign be
liable for any indirect, special, incidental, or consequential damages, losses
or expenses arising out of or relating to the use or inability to use the Site
or Services, including without limitation damages related to any information
received from the Site or Services, removal of content from the Site, including
profile information, any email distributed to any user or any linked web site
or use thereof or inability to use by any party, or in connection with any
termination of your subscription or ability to access the Site or Services,
failure of performance, error, omission, interruption, defect, delay in
operation or transmission, computer virus or line or system failure, even if healthAlign,
or representatives thereof, are advised of the possibility of such damages,
losses or expenses. UNDER NO CIRCUMSTANCES WILL HEALTHALIGN’S AGGREGATE
LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT
OR THE USE OF THE SERVICES OR THE SITE, EXCEED THE PRICE PAID BY YOU FOR YOUR
SERVICES, OR, IF YOU HAVE NOT PAID healthAlignS FOR THE USE OF ANY SERVICES,
THE AMOUNT OF $25.00 OR ITS EQUIVALENT.
No Liability for non-
healthAlign Actions. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT WILL healthAlign BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER
DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING
OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE
USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION, BODILY INJURY,
EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM ANYONE’S RELIANCE
ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE, OR TRANSMITTED TO OR BY ANY
USERS OR ANY OTHER INTERACTIONS WITH OTHER REGISTERED USERS OF THE SITE OR
SERVICES, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR
DAMAGES ARISING FROM THE CONDUCT OF USERS WHO HAVE REGISTERED UNDER FALSE
PRETENSES OR WHO ATTEMPT TO DEFRAUD OR HARM YOU.
In addition to the
preceding paragraphs of this section and other provisions of these Terms, any
advice that may be posted on the Site is for informational purposes only and is
not intended to replace or substitute for any professional financial, medical,
legal, or other advice. healthAlign makes no representations or warranties and
expressly disclaims any and all liability concerning any treatment, action by,
or effect on any person following the information offered or provided within or
through the Site. If you have specific concerns or a situation arises in which
you require professional or medical advice, you should consult with an
appropriately trained and qualified specialist.
10.4 INDEMNIFICATION
By agreeing to these
Terms, users of the Site and Services agree to indemnify, defend and hold
harmless healthAlign and its Affiliates from and against any and all claims,
losses, expenses or demands of liability, including reasonable attorneys’ fees
and costs incurred by healthAlign and its Affiliates in connection with any
claim by a third party (including an intellectual property claim) arising out
of (i) materials and content you submit, post or transmit through the Site, or
(ii) use of the Site or Services by you in violation of these Terms of Use or
in violation of any applicable law. Users further agree that they will
cooperate as reasonably required in the defense of such claims. healthAlign and
its Affiliates reserve the right, at their own expense, to assume the exclusive
defense and control of any matter otherwise subject to indemnification by
users, and users shall not, in any event, settle any claim or matter without
the written consent of healthAlign. Users further agree to hold harmless healthAlign
and its Affiliates from any claim arising from a third party’s use of
information or materials of any kind that users post to the Site.
11
Copyright Notices/Complaints
It is healthAlign’s policy
to respond to notices of alleged copyright infringement with the Digital
Millennium Copyright Act (“DMCA”). If you believe any materials accessible on
or from our Site infringe your copyright, you may request removal of those
materials (or access thereto) from the Site by contacting healthAlign’s copyright
agent (identified below) and providing the following information:
- Identification
of the copyrighted work that you believe to be infringed. Please describe
the work, and where possible include a copy or the location (e.g., URL) of
an authorized version of the work.
- Identification
of the material that you believe to be infringing and its location. Please
describe the material and provide us with its URL or any other pertinent
information that will allow us to locate the material.
- Your
name, address, telephone number and (if available) e-mail address.
- A
statement that you have a good faith belief that the complained of use of
the materials is not authorized by the copyright owner, its agent, or the
law.
- A
statement that the information that you have supplied is accurate, and
indicating that “under penalty of perjury,” you are the copyright owner or
are authorized to act on the copyright owner’s behalf.
- A
signature or the electronic equivalent from the copyright holder or
authorized representative.
healthAlign’s agent for
copyright issues relating to this Site can be reached at [email protected].
12
Governing Law and Jurisdiction
You are responsible for
compliance with all applicable laws. The Terms of Use and will be governed by
the laws of the State of Texas, without giving effect to any choice of laws
principles that would require the application of the laws of a different
country or state. The Terms of Use and related Additional Terms shall be
subject and governed by the dispute resolution mechanisms outlined in the
User Agreement.
13
Miscellaneous
Nothing in this
Agreement shall be construed as making either party the partner, joint
venturer, agent, legal representative, employer, contractor or employee of the
other. Neither party shall have, or hold itself out to any third party as
having any authority to make any statements, representations or commitments of
any kind, or to take any action, that shall be binding on the other, except as
provided for herein or authorized in writing by the party to be bound. The
invalidity, illegality or unenforceability of any term or provision of these
Terms shall in no way effect the validity, legality or enforceability of any
other term or provision of these Terms. In the event a term or provision is
determined to be invalid or unenforceable, the parties agree to replace such
term or provision with a term or provision that is valid and enforceable and
that comes closest to expressing the intention of the invalid or unenforceable term
or provision, and these Terms shall be enforceable as so modified. This
Agreement will be binding on and will inure to the benefit of the legal
representatives, successors and assigns of the parties hereto.
14
Contact Information
If you have any questions
or need further information as to the Site or Services provided by healthAlign,
or need to notify healthAlign as to any matters relating to the Site or Services,
please contact healthAlign at: [email protected].
Please scroll to the bottom to verify you have reviewed the terms of service.
Terms of Service
Last Updated:
These Terms of Use (the
“Terms” or “Agreement”) set forth the terms and conditions under which
individuals residing in the United States may use the homeAlign Site and/or the
homeAlign, LLC d/b/a healthAlign Services (described below). Certain healthAlign
Services are subject to additional policies, rules and terms and conditions,
which are set forth in the printed or online Service materials relating to
those Services (“Additional Terms”).
- Please
read these Terms and any applicable Additional Terms before using the Site
or the Services. By using the Site or the Services, you hereby represent,
warrant, understand, agree to and accept these Terms and any applicable
Additional Terms in their entirety whether or not you register as a user
of the Site or Services (“Registered Users”).
- These
Terms include the healthAlign Privacy Policy, which is incorporated
herein. If you object to anything in these Terms, the Privacy Policy or
any applicable Additional Terms, do not use the Site or the Services.
- These
Terms, including the Privacy Policy, are subject to change by healthAlign at
any time. We will notify you about significant changes in these Terms by prompting
Site users at login, sending a notice to the email address registered in
your account, or by placing a prominent notice on our Site, so that you
can choose whether to continue using our Services. Significant changes
will go into effect no less than 30 days after we notify you. Nonmaterial
changes or clarifications will take effect immediately upon posting of the
updated Terms on our Site. You should periodically check the healthAlign
terms of use for updates. Additional Terms are also subject to change
by healthAlign at any time and take effect immediately upon publishing.
Any use of the Site or the Services by you after the effective date of any
changes will constitute your acceptance of such changes. These Terms
supersede all prior versions of the Terms and all other agreements and
understandings between you and healthAlign with respect to the subject
matter in these Terms.
For purposes of these
Terms, and except to the extent expressly excluded below, the “Site” shall
mean www.myhealthalign.com, www.healthalignco.com, www.myhomealign.com,
and any other websites, web pages, mobile applications and mobile websites
operated by healthAlign (“we”) in the United States and the “Services” shall
mean any of the various services that healthAlign provides through the Site or
any other channels, including without limitation, over the telephone.
1
Description of healthAlign
healthAlign, a The Helper Bees
company, helps health plans manage the full range of services into the home.
Through its cloud-based homeAlign™ application, the company automates the
workflows of in-home services, helps guarantee fulfillment through a nationwide
network of credentialed in-home service providers, and creates a marketplace
where providers are rewarded based on past performance and rates. healthAlign
also helps plans normalize data from the home to support improved allocation of
home-based resources.
2
Limitations of our Services
We offer
Services to help our users coordinate and provide in-home services and
supports.
- We are not an employment agency, and we do not secure or
procure employees for any in-home services, nor do we secure or procure
opportunities for employment for any Provider personnel.
- We do not control, monitor, supervise, or oversee the quality,
timing, hours, pay, legality, or any other aspect of services delivered by
Provider personnel.
- We do not provide any medical, diagnostic, treatment or
clinical service or engage in any conduct that requires a professional
license.
3
User Responsibilities
3.1
ELIGIBILITY
By requesting
to use, registering to use and/or using the Site or the Services, you represent
and warrant that you have the right, authority, and capacity to enter into
these Terms and you commit to abide by all of the terms and conditions hereof.
You also represent and warrant that you meet the following eligibility
criteria:
- You intend to use the Site and Services solely for the purpose
of providing in-home services and supports to healthAlign clients.
- Our Services are available only to individuals who are
eighteen (18) years of age or older. If you do not meet this age
requirement, do not register to use the Site or Services.
- The Site and the Services are currently available only to
individuals who reside legally in the United States or the territory of
Puerto Rico.
- You must not be a competitor of healthAlign or using our
Services for reasons that are in competition with healthAlign.
- You have been credentialed and contracted by healthAlign to
provide in-home services and supports to healthAlign clients.
3.2
REPRESENTATIONS AND WARRANTIES
By requesting to use,
registering to use and/or using the Site or the Services, you represent and
warrant that you have the right, authority and capacity to enter into these
Terms and you commit to abide by all of the terms and conditions hereof. You
also represent and warrant that you meet the eligibility criteria set forth in
Section 3.1 above.
4
Rules for User Conduct and Use of Services
4.1
REGISTRATION, POSTING, AND CONTENT RESTRICTIONS
The following rules
pertain to “Content”, defined as any communications, images, sounds, videos,
and all the material, data, and information that you upload or transmit through
the Site or Services, or that other users upload or transmit, including without
limitation any content, messages, photos, audios, videos, reviews or profiles
that you publish or display (hereinafter, “post”). By transmitting and
submitting any Content while using our Service, you agree, represent and
warrant as follows:
- You
are responsible for providing accurate, current and complete information
in connection with your registration for use of the Site and the Services.
- You
will register your account in your own legal name..
- All
Content you post will be in English as the Site and Services are not
currently supported in any other languages.
- You
are solely responsible for any Content that you post on the Site, or
transmit to other users of the Site. You will not post on the Site, or
transmit to other users, any defamatory, inaccurate, abusive, obscene,
profane, offensive, sexually oriented, threatening, harassing, defamatory,
racially offensive, or illegal material, or any material that infringes or
violates another party’s rights (including, but not limited to,
intellectual property rights, and rights of privacy and publicity), or
advocate, promote or assist any unlawful act such as (by way of example
only) copyright infringement or computer misuse, or give the impression
that any Content emanates from healthAlign where this is not the case. You
will not provide inaccurate, misleading, defamatory or false information
to healthAlign or to any other user of the Site, and all opinions stated
as part of Content must be genuinely held. Without limiting the foregoing,
you represent and warrant to us that you have the right and authority to
post all information you post about yourself or others.
- You
understand and agree that healthAlign may, in its sole discretion, review
and delete any Content, in each case in whole or in part, that in the sole
judgment of healthAlign violates these Terms or which healthAlign determines
in its sole discretion might be offensive, illegal, or that might violate
the rights, harm, or threaten the safety of users of the Site or others.
- You
have the right, and hereby grant, to healthAlign, its Affiliates,
licensees and successors, an irrevocable, perpetual, non-exclusive, fully
paid-up, transferable, worldwide license to use, copy, perform, display,
reproduce, adapt, modify and distribute your Content and to prepare
derivative works of, or incorporate into other works, such Content, and to
grant and authorize sublicenses of the foregoing. You further represent
and warrant that public posting and use of your Content by healthAlign
will not infringe or violate the rights of any third party.
- Your
use of the Service, including but not limited to the Content you post on
the Service, must be in accordance with any and all applicable laws and
regulations.
- healthAlign
is not responsible for any claims relating to any inaccurate, untimely or
incomplete information provided by users of the Site.
- We
welcome your feedback and questions about the Site and Services. However,
you agree that any comments, ideas, messages, questions, suggestions, or
other communications you send to us or share with us through any channel
(including, without limitation, the Site, email, telephone, surveys, and
our social media accounts) shall be and remain the exclusive property of healthAlign
and we may use all such communications, all without notice to, consent
from, or compensation to you.
- Opinions,
advice, statements, offers, or other information or content made available
on the Site or through the Service, but not directly by healthAlign, are
those of their respective authors. Such authors are solely responsible for
such content. healthAlign does not: (i) guarantee the accuracy,
completeness, or usefulness of any information on the Site or available
through the Service, or (ii) adopt, endorse or accept responsibility for
the accuracy or reliability of any opinion, advice, or statement made by
any party that appears on the Site or through the Service. Under no
circumstances will healthAlign or its Affiliates be responsible for any
loss or damage resulting from: a) your reliance on information or other
content posted on the Site or transmitted to or by any user of the Site or
Service; or b) reviews or comments made about you on the Site by other
users.
You agree that healthAlign
has no obligation to remove any reviews or other information posted on the Site
about you or any other person or entity. If you disagree with a review, you may
post one rebuttal to the review, provided your rebuttal complies with these
Terms. You may not terminate your registration and re-register in order to
prevent a review from being associated with your account. The author of a
review can always remove or request removal of a review they have written.
To the maximum extent
permitted by law, healthAlign disclaims any liability whatsoever for any
misstatements and/or misrepresentations made by any users of the site. Users
hereby represent, understand and agree to hold healthAlign harmless for any
misstatements and/or misrepresentations made by or on behalf of them on this
site or in any other venue.
4.2
PROHIBITED USES
By using the Site or
Services of healthAlign, you agree that you will not under any circumstances:
- use
the Site, Services, or any information contained therein in any way that
is abusive, threatening, obscene, defamatory, libelous, or racially,
sexually, religiously, or otherwise objectionable and offensive;
- use
the Site or Services for any unlawful purpose, for any purpose not
expressly intended by healthAlign or for the promotion of illegal
activities;
- attempt
to, or harass, abuse or harm another person or group;
- use
another user’s homeAlign™ account;
- provide
false or inaccurate information when registering an account on homeAlign™,
using the Services or communicating with other Registered Users;
- attempt
to re-register with homeAlign™ if we have terminated your account for any
or no reason or terminate your registration and re-register in order to
prevent a review from being associated with your account;
- interfere
or attempt to interfere with the proper functioning of healthAlign’s Services;
- make
any automated use of the system, or take any action that we deem to impose
or to potentially impose an unreasonable or disproportionately large load
on our servers or network infrastructure;
- bypass
any robot exclusion headers or other measures we take to restrict access
to the Service or use any software, technology, or device to scrape,
spider, or crawl the Service or harvest or manipulate data;
- use
the communication systems provided by or contacts made on homeAlign™ for
any commercial solicitation purposes;
- publish
or link to malicious content intended to damage or disrupt another user’s
browser or computer.
Should healthAlign find
that you violated any terms stated herein, healthAlign reserves the right, at
its sole discretion, to immediately terminate your use of the Site and
Services. By using the Site and/or Services, you agree that healthAlign may
assess, and you will be obligated to pay, a $10,000 daily penalty for scraping,
either in a manual or automatic manner, including but not limited to, names,
addresses, phone numbers, or email addresses, copying copyrighted text, or
otherwise mis-using or mis-appropriating Site content, including but not
limited to, use on a “mirrored”, competitive, or third party site. This fee
shall be in addition to any other rights healthAlign may have under these Terms
or applicable law.
Further, in order to
protect the integrity of the Site and the Services, healthAlign reserves the
right at any time in its sole discretion to block users from certain IP
addresses from accessing the Site.
5
Termination of Registration
Should healthAlign determine
that you are not eligible to use the Services, have violated any terms stated
herein or in any of the Additional Terms, are not suitable for participation as
a Registered User, or have mis-used or mis-appropriated Site content, including
but not limited to use on a “mirrored,” competitive, or third-party site, healthAlign
reserves the right, at its sole discretion, to immediately terminate your
access to all or part of the healthAlign Site and/or Services, to remove your
profile and/or any content posted by or about you from the Site, and/or to
terminate your registration in homeAlign™, with or without notice. Upon
termination, healthAlign shall be under no obligation to provide you with a
copy of any content posted by or about you on the Site.
In any event, healthAlign
also reserves the right, in its sole discretion, to terminate your access to
all or part of the healthAlign Site and/or Services, to remove your profile
and/or any content posted by or about you from the Site, and/or to terminate
your registration in healthAlign, for any reason or no reason, with or without
notice. If we terminate your registration, we have no obligation to notify you
of the reason, if any, for your termination.
Following any
termination of any individual’s use of the Site or the Services, healthAlign reserves
the right to send a notice thereof to other Registered Users with whom we
believe the individual has corresponded.
Our decision to
terminate an individual’s registration and/or to notify other Registered Users
with whom we believe the individual has corresponded does not constitute and
should not be interpreted or used as information bearing on, the individual’s
character, general reputation, personal characteristics, or mode of living.
6
Privacy
healthAlign will only
use the information you provide on the Site or via other channels in accordance
with our Privacy Policy. For more information, see our full Privacy
Policy, the terms of which are incorporated herein.
7
Links To External Sites
Links from the Site to
external sites (including external sites that are framed by healthAlign) or
inclusion of advertisements do not constitute an endorsement by healthAlign of
such sites or the content, products, advertising and other materials presented
on such sites or of the products and services that are the subject of such advertisements
but are for users’ reference and convenience.
Users access them at
their own risk. It is the responsibility of the user to evaluate the content
and usefulness of the information obtained from other sites. healthAlign does
not control such sites and is not responsible for their content. Just because healthAlign
has hyperlinks to such sites does not mean that healthAlign endorses any of the
material on such sites or has any association with their operators.
Users further
acknowledge that use of any site controlled, owned, or operated by third
parties is governed by the terms and conditions of use for those sites, and not
by healthAlign Terms of Use and Privacy Policy. healthAlign expressly disclaims
any liability derived from the use and/or viewing of links that may appear on
this Site. All users hereby agree to hold healthAlign harmless from any
liability that may result from the use of links that may appear on the Site.
8
Release of Liability for Conduct and Disputes
We are not an employer
of Provider personnel. Any issues concerning the conduct of a Provider’s
personnel including, without limitation, the services received by a a
healthAlign client or member of a healthAlign client’s insurance program, must
be resolved directly by the Provider and their personnel. healthAlign will not
be held responsible and expressly disclaims any liability whatsoever for any
claims, demands or damages direct or indirect of every kind and nature, known
and unknown, suspected and unsuspected, disclosed and undisclosed, arising out
of or in any way connected with such issues. By using this Site or our
Services, you hereby represent, understand, and expressly agree to hold healthAlign
harmless for any claim or controversy that may arise from any disputes between
you and any Client, Client Member, Provider personnel or other user(s) of the
Site.
9
Age Restrictions
homeAlign™ is intended
for people 18. healthAlign will not knowingly collect any information from
individuals under 18. Should we determine that you do not meet the age
requirements for using our Site or Services, your registration will be
terminated.
10
Disclaimers; Limitations; Waivers; Indemnification
10.1 NO WARRANTY
The information and
materials contained on the Site, including text, graphics, information, links
or other items are provided “as is,” “as available.” Further, opinions, advice,
statements, offers, or other information or content made available through the
Services, but not directly by healthAlign, are those of their respective
authors, and should not necessarily be relied upon. Such authors are solely
responsible for such content. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, healthAlign DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY
OR COMPLETENESS OF THIS INFORMATION AND MATERIALS; (2) ADOPT, ENDORSE OR ACCEPT
RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR
STATEMENT MADE BY ANY PARTY OTHER THAN healthAlign; (3) WARRANT THAT
YOUR USE OF THE SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES,
UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR
THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; OR (4) GIVE ANY WARRANTIES
OF FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, healthAlign EXPRESSLY
EXCLUDES ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE
IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY AND DISCLAIMS LIABILITY FOR
ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS.
IN ADDITION AND WITHOUT
LIMITING THE FOREGOING, healthAlign MAKES NO REPRESENTATION OR WARRANTIES OF
ANY KIND WHETHER EXPRESS OR IMPLIED REGARDING THE SUITABILITY OF ANY USER OF
OUR SITE TO PROVIDE SERVICES OR TO UTILIZE THE SERVICES.
10.2 ASSUMPTION OF RISK
You assume all risk
when using the Site and the Services, including but not limited to all the
risks associated with any online or offline interactions with users of the Site
or the Services. You agree to take all necessary precautions when interacting
with other site visitors or Registered Users.
10.3 LIMITATION OF
LIABILITY
Incidental Damages and
Aggregate Liability. In no event will healthAlign be
liable for any indirect, special, incidental, or consequential damages, losses
or expenses arising out of or relating to the use or inability to use the Site
or Services, including without limitation damages related to any information
received from the Site or Services, removal of content from the Site, including
profile information, any email distributed to any user or any linked web site
or use thereof or inability to use by any party, or in connection with any
termination of your subscription or ability to access the Site or Services,
failure of performance, error, omission, interruption, defect, delay in
operation or transmission, computer virus or line or system failure, even if healthAlign,
or representatives thereof, are advised of the possibility of such damages,
losses or expenses. UNDER NO CIRCUMSTANCES WILL HEALTHALIGN’S AGGREGATE
LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT
OR THE USE OF THE SERVICES OR THE SITE, EXCEED THE PRICE PAID BY YOU FOR YOUR
SERVICES, OR, IF YOU HAVE NOT PAID healthAlignS FOR THE USE OF ANY SERVICES,
THE AMOUNT OF $25.00 OR ITS EQUIVALENT.
No Liability for non-
healthAlign Actions. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT WILL healthAlign BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER
DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING
OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE
USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION, BODILY INJURY,
EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM ANYONE’S RELIANCE
ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE, OR TRANSMITTED TO OR BY ANY
USERS OR ANY OTHER INTERACTIONS WITH OTHER REGISTERED USERS OF THE SITE OR
SERVICES, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR
DAMAGES ARISING FROM THE CONDUCT OF USERS WHO HAVE REGISTERED UNDER FALSE
PRETENSES OR WHO ATTEMPT TO DEFRAUD OR HARM YOU.
In addition to the
preceding paragraphs of this section and other provisions of these Terms, any
advice that may be posted on the Site is for informational purposes only and is
not intended to replace or substitute for any professional financial, medical,
legal, or other advice. healthAlign makes no representations or warranties and
expressly disclaims any and all liability concerning any treatment, action by,
or effect on any person following the information offered or provided within or
through the Site. If you have specific concerns or a situation arises in which
you require professional or medical advice, you should consult with an
appropriately trained and qualified specialist.
10.4 INDEMNIFICATION
By agreeing to these
Terms, users of the Site and Services agree to indemnify, defend and hold
harmless healthAlign and its Affiliates from and against any and all claims,
losses, expenses or demands of liability, including reasonable attorneys’ fees
and costs incurred by healthAlign and its Affiliates in connection with any
claim by a third party (including an intellectual property claim) arising out
of (i) materials and content you submit, post or transmit through the Site, or
(ii) use of the Site or Services by you in violation of these Terms of Use or
in violation of any applicable law. Users further agree that they will
cooperate as reasonably required in the defense of such claims. healthAlign and
its Affiliates reserve the right, at their own expense, to assume the exclusive
defense and control of any matter otherwise subject to indemnification by
users, and users shall not, in any event, settle any claim or matter without
the written consent of healthAlign. Users further agree to hold harmless healthAlign
and its Affiliates from any claim arising from a third party’s use of
information or materials of any kind that users post to the Site.
11
Copyright Notices/Complaints
It is healthAlign’s policy
to respond to notices of alleged copyright infringement with the Digital
Millennium Copyright Act (“DMCA”). If you believe any materials accessible on
or from our Site infringe your copyright, you may request removal of those
materials (or access thereto) from the Site by contacting healthAlign’s copyright
agent (identified below) and providing the following information:
- Identification
of the copyrighted work that you believe to be infringed. Please describe
the work, and where possible include a copy or the location (e.g., URL) of
an authorized version of the work.
- Identification
of the material that you believe to be infringing and its location. Please
describe the material and provide us with its URL or any other pertinent
information that will allow us to locate the material.
- Your
name, address, telephone number and (if available) e-mail address.
- A
statement that you have a good faith belief that the complained of use of
the materials is not authorized by the copyright owner, its agent, or the
law.
- A
statement that the information that you have supplied is accurate, and
indicating that “under penalty of perjury,” you are the copyright owner or
are authorized to act on the copyright owner’s behalf.
- A
signature or the electronic equivalent from the copyright holder or
authorized representative.
healthAlign’s agent for
copyright issues relating to this Site can be reached at [email protected].
12
Governing Law and Jurisdiction
You are responsible for
compliance with all applicable laws. The Terms of Use and will be governed by
the laws of the State of Texas, without giving effect to any choice of laws
principles that would require the application of the laws of a different
country or state. The Terms of Use and related Additional Terms shall be
subject and governed by the dispute resolution mechanisms outlined in the
User Agreement.
13
Miscellaneous
Nothing in this
Agreement shall be construed as making either party the partner, joint
venturer, agent, legal representative, employer, contractor or employee of the
other. Neither party shall have, or hold itself out to any third party as
having any authority to make any statements, representations or commitments of
any kind, or to take any action, that shall be binding on the other, except as
provided for herein or authorized in writing by the party to be bound. The
invalidity, illegality or unenforceability of any term or provision of these
Terms shall in no way effect the validity, legality or enforceability of any
other term or provision of these Terms. In the event a term or provision is
determined to be invalid or unenforceable, the parties agree to replace such
term or provision with a term or provision that is valid and enforceable and
that comes closest to expressing the intention of the invalid or unenforceable term
or provision, and these Terms shall be enforceable as so modified. This
Agreement will be binding on and will inure to the benefit of the legal
representatives, successors and assigns of the parties hereto.
14
Contact Information
If you have any questions
or need further information as to the Site or Services provided by healthAlign,
or need to notify healthAlign as to any matters relating to the Site or Services,
please contact healthAlign at: [email protected].